Kepak Group is an Irish company and one of Europe?s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al?s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.
What to expect in the job?
Provide 1st level day to day technical support to a dynamic office and production environments.
Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
Manage and assign service desk tickets for the site
Procurement of related hardware for site
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
Working as part of a larger group wide team, you will work to both individual and group targets.
Provide excellent customer technical support, you will strive for first call resolution with each case.
Liaise with various internal departments to resolve customer queries and complaints, attend relevant site management meetings.
Log support information and actions to the relevant database/system
Any other duties deemed required as part of the day-to-day role
The role will be primarily based in Ballymahon, but also include the support of a production facility in Kilbeggan.
INDBMS
Requirements
What we need from you?
Third Level qualification in field of IT or equivalent experience.
3+ years of experience in a technical support environment required.
Excellent working knowledge of Desktop Operating Systems.
Knowledge of Windows Servers, physical and virtual.
VMWare/Hyper-V and virtual backup technologies (Veeam).
Knowledge of Microsoft Active Directory administration skills.
Knowledge of network patching switches and wireless installations.
Ability to work effectively as a member of a larger team.
Has a pleasant, patient and friendly attitude.
Ability to take ownership, organise workload and change priorities quickly.
Benefits
What can we offer you?
Employee discount platform
Pension scheme
Discounted health insurance
Company phone
Company laptop
Free parking
Flexibility of holiday planning
Permanent contractDescription
Kepak Group is an Irish company and one of Europe?s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al?s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.
What to expect in the job?
Provide 1st level day to day technical support to a dynamic office and production environments.
Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
Manage and assign service desk tickets for the site
Procurement of related hardware for site
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
Working as part of a larger group wide team, you will work to both individual and group targets.
Provide excellent customer technical support, you will strive for first call resolution with each case.
Liaise with various internal departments to resolve customer queries and complaints, attend relevant site management meetings.
Log support information and actions to the relevant database/system
Any other duties deemed required as part of the day-to-day role
The role will be primarily based in Ballymahon, but also include the support of a production facility in Kilbeggan.
INDBMS
Requirements
What we need from you?
Third Level qualification in field of IT or equivalent experience.
3+ years of experience in a technical support environment required.
Excellent working knowledge of Desktop Operating Systems.
Knowledge of Windows Servers, physical and virtual.
VMWare/Hyper-V and virtual backup technologies (Veeam).
Knowledge of Microsoft Active Directory administration skills.
Knowledge of network patching switches and wireless installations.
Ability to work effectively as a member of a larger team.
Has a pleasant, patient and friendly attitude.
Ability to take ownership, organise workload and change priorities quickly.
Benefits
What can we offer you?
Employee discount platform
Pension scheme
Discounted health insurance
Company phone
Company laptop
Free parking
Flexibility of holiday planning
Permanent contract
We need : English (Very Good)
Type: Permanent
Payment: Contact us
Category: IT - All
